discussion, list at least five specific weaknesses. If your instructor directs, revise to remedy vague expressions, long lead$-$ins, there is$/$there are fillers, trite business expressions, clich$$s$,$ buried verbs, lack of parallelism, lack of plain English, and other problems.

To: Roger M$.$ Karjala

r$.$m$.$karjala@firstbank.com

From: Keiko Kurtz

k$.$kurtz@firstbank.com

Subject: One Way to Improve Customer Relations

Mr$.$ Karjala,

Because of the fact that you asked for suggestions on how to improve customer relations, I am submitting my idea. I am writing you this message to let you know that I think we can improve customer satisfaction easy by making a change in our counters.

Last December glass barriers were installed at our branch. There are tellers on one side and customers on the other. The barriers have air vents to be able to allow us tellers to carry on communication with our customers. Management thought that thaco homidne