DO A supply chain approach. 4 How do your frontline customer service reps satisfy external customer needs? AO By minimizing contact with internal customers. BO By reducing the number of links in the supply chain. CO By understanding and clearly communicating external customer requirements. DO By offering standardized products and services. 5 How can you identify your personal internal customers? AO By communicating with your external customers. 2KOvo DO By offering standardized products and services. 5 How can you identify your personal internal customers? By communicating with your external customers. BO By looking at your company phone list. co By meeting with your top leadership. By examining your sphere of influence. 6 Who needs to support a customer-oriented philosophy to really make it work? lenovo Ly will your top leadership. DO By examining your sphere of influence. 6 Who needs to support a customer-oriented philosophy to really make it work? AO Top leadership. BO External customers. CO Customer service reps. DO Vendors. lenovo DO Vendors. 7 How can customer service reps anticipate customer needs? AO By identifying with customers and their situation. BO By encouraging customers to "trade-up" from the current product they're using to the next model. CO By giving customers whatever they want. DO By remembering that their primary job is to help their company make daily sales. lendo