Question: DO NOT COPY AND PASTE FROM OTHER CHEGG POST OR SITE! WILL GIVE THUMBS DOWN Select two guest service innovations that have revolutionized the hospitality

DO NOT COPY AND PASTE FROM OTHER CHEGG POST OR SITE! WILL GIVE THUMBS DOWN

Select two guest service innovations that have revolutionized the hospitality industry such as hotel chain, restaurant, cruise line, lodging facility, or even a casino in the last 20 years. Then, discuss the evolution of each innovation and research at least two companies in the hospitality industry that have implemented each of these innovations to transform their guest service and experience.

ANSWER THE FOLLOWING QUESTIONS: (300 words each)

1. Brief background and description of each innovation and how it was introduced into the hospitality industry.

2. A discussion of the impact of each innovation for the hospitality industry with respect to guest service or experience.

3. Analysis of how the innovation has evolved or grown since its inception and how you predict it will continue to evolve with current trends and technological advances.

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