During an important team meeting, you aim to get the team to establish a consensus on how four customer-related issues should be handled. There is strong consensus among team members on three issues, but big disagreement on the fourth. One faction wants to pursue Solution A, while another favors Solution B. It reaches a point where people are raising their voices and behaving uncivilly. As a team leader, it is up to you to get things under control. What approach should you take and why?

Answer rating: 100% (QA)

As a team leader you have to find a way to resolve this conflict in a way thats beneficial for the team and respectful to all parties involved 1 Call ... View the full answer