Question: During an interview, an applicant for a customer service representative position is asked how she would deal with an upset customer over the phone. This

During an interview, an applicant for a customer service representative position is asked how she would deal with an upset customer over the phone. This is called a(n) _____ interview question

a. situational

b. behavioral

c. unstructured

d. cognitive

Step by Step Solution

★★★★★

3.48 Rating (151 Votes )

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock

The detailed answer for the above question is provided below Correc... View full answer

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Company History. Wawa Wild Wings, (WWW) was formed in 1980 by 3 residents of the town of Wawa Ontario, located about 230 kilometers north of Sault Ste. Marie Ontario. The 3 equal partners are Cosmo...

You have landed an interview for a Customer Service Representative position at a company called HNE. You have 3+ years as a customer service rep at another company. Answer the following interview...

ADED Support Services, Inc. (ADED) is a business with $542 million in annual revenues. It sells customer support services to manufacturers of durable consumer goods. So, for example, Whirlpool might...

4 1 point In seeking to hire several new employees, an interviewer asks the same questions to each applicant, and each applicant is assigned a score based on his or her answers. This is an example of...

During an interview, an applicant for a customer service representative position is asked how she would deal with an upset customer over the phone. This is called a ( n ) _ _ _ _ _ interview question...

You are hiring manager in HR department at Megan Corp., and you are hiring for Customer Service Representative position. The job requires great communication skills as people in this position are in...

You are applying for a Customer Service Representative position at Ford motor company. You have already submitted your resume and a cover letter, and now you have been called back for a job...

Answer the following questions: a) List Zappos 10 Core Values. b) Now, pretend you are the HR manager at Zappos and you are preparing to interview an applicant for a customer service position at...

Talent Acquisition: Selection Process: The company has had great response rates with previous job postings for the customer service representative position. On average, the company receives 24 rsums...

A paint company has three sources for buying bright red pigment for their paints: Vietnam, Taiwan, or Thailand. Unfortunately, the pigment is made from a bush whose annual growth is heavily dependent...

The mean of a population is 76 and the standard deviation is 14. The shape of the population is unknown. Determine the probability of each of the following occurring from this population. a. A random...

A cosmetics company develops an all - vegan skin care line which is organically sourced and has not been tested on animals. These products cost more, but appeal specifically to a socially conscious...

3. Consider Table 6-3. All duration estimates or estimated times are in weeks, and the netwed proceeds from Node 1 to Node 8. (Note that you can easily change this table to create multiple...

Ethical Decisions in the Workplace After reading your background readings, review the following scenario and address the questions at the end. Jerry Stevens heads up an excavation crew for the...

In probability, find P(2) if N=8, k=5, and n=3

Use a recursive helper method to make clean() more efficient, by elimitating the need to extract substrings. CleanUp.java 1 /** 2 * A recursive method that removes forbidden characters from a string....

Many people confuse the responsibilities of the independent auditors and the client's management with respect to audited financial statements. a. Describe management's responsibility regarding...

I thought that is more relevant as a measure of risk to an investor who holds only one stock then to an investor who holds a portfolio true or false

This is a stocklist case arising under 220(b) of our [Delaware] General Corporation Law. The issue is whether a shareholder states a proper purpose for inspection under our statute in seeking to...

Distinguish between contracts that are covered by the Uniform Commercial Code and those covered by common law.

Civil Code 1719, subdivision (a) provides in part that any person who draws a check that is dishonored due to insufficient funds shall be liable to the payee for the amount owing upon the check and...

Required Tasks: 1. Assuming that training can affect the average time but not the standard deviation, the managers are interested in knowing to what level the mean call time needs to be reduced in...

The administrator at Saint Frances Hospital is concerned about the amount of overtime the nursing staff is incurring and wonders whether so much overtime is really necessary. The hospital employs 60...

Required Tasks: - Assuming that incomes can be approximated using a normal distribution with the specified mean and standard deviation, calculate the income that cut off the bottom 10% of incomes. -...