During an interview, an applicant for a customer service representative position is asked how she would deal
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Question:
During an interview, an applicant for a customer service representative position is asked how she would deal with an upset customer over the phone. This is called a(n) _____ interview question
a. situational
b. behavioral
c. unstructured
d. cognitive
Related Book For
Smith and Roberson Business Law
ISBN: 978-0538473637
15th Edition
Authors: Richard A. Mann, Barry S. Roberts
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