Question: Each day, a FedEx competitor processes approximately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers
Each day, a FedEx competitor processes approximately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Number of Errors 105 17 103 Invoice adjustments 277 - Late pickup stops 205 Lost packages 3 Missed proof of delivery 22 Right date late 753 Traces 3 110 Wrong day late 5 12 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round Intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): % Description Complaints reopened Damaged packages.. International Weight 3 10 1 1 3 10 1 1
Step by Step Solution
There are 3 Steps involved in it
1 Expert Approved Answer
Step: 1 Unlock
Question Has Been Solved by an Expert!
Get step-by-step solutions from verified subject matter experts
Step: 2 Unlock
Step: 3 Unlock
