Question: Each day, a FedEx competitor processes approximately 80,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers

Each day, a FedEx competitor processes

Each day, a FedEx competitor processes approximately 80,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Weight Number of Errors 3 105 Description Complaints reopened Damaged packages International 10 18 1 108 1 280 3 212 Invoice adjustments Late pickup stops Lost packages Missed proof of delivery Right date late 10 3 1 25 1 752 Traces 3 119 Wrong day late 5 14 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): 124.4 %

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