Question: Effective Problem Solving and Decision Making Question 1) Open-science Problem-Solving is a form of outsourcing. Select one: O True O False 2) Decisions that cause
Effective Problem Solving and Decision Making
Question
1) Open-science Problem-Solving is a form of outsourcing.
Select one:
O True
O False
2) Decisions that cause change can upset or threaten others in the organization. To avoid this, build support for your solution()
O a. none of these options
O b. during rollout
O c. before you put it into practice
O d. after you put it into practice
3) Before you solve a business problem, gather relevant data and then analyze it to find ()
O a. all of these options
O b. trends
O c. problem related information
O d. indicators
4)A cause is the reason for or the origin (root) of a change, such as customers being unable to afford travel vacations.
Select one:
O True
O False
5) (-)is your knowledge of something without having to discover or learn it, and it is typically your first reaction to a problem or question.
O a. Intuition
O b. Logic
O c. Creativity
O d. Instinct
7) Inertia means acting on a problem, when you are very familiar with it.
Select one:
O True
O False
8) You should define a successful solution using subjective measures, if it's a personal problem.
Select one:
O True
O False
9) Instead of gathering data, analyzing it, and exploring alternatives systematically, most ()techniques involve a combination of intuition, logic, and common sense.
O a. evaluative
O b. similar
O c. reflective
O d. adaptive
10) The statement, "Even our most popular European tours show no increase in enrollment, despite heavy promotion" is an example of the()part of a problem statement.
O a consequences
O b. symptom
O c. size and scope
O d. problem summary
11) A problem _____ is a clear, concise description of the problem and the effect you expect from the solution.
a.statement
O b. documents
O c. sentence
O d. policy
12) Complicated problems are often solved by making a simple decision.
Select one:
O True
O False
13) When creating a problem statement, frame the problem for your audience by starting with a brief description of the(-)
O a.suggested solution
O b. budget constraints
O c. ideal situation
O d. risks involved
14) When applied to problem-solving(-)
behavior leads to appropriate decisions, not
necessarily the optimal ones.
O a.systematic
O b.positive
O c.ethical
O d.logical
15) Like automobile dashboards, business dashboards display current information about an organization's performance.
Select one:
O True
O False
16) Don't take action now, and remember that in most cases it is better to hold out for a perfect solution later, rather than to implement a good solution now
Select one:
O True
O False
18) Variations on__ include dilemmas, paradoxes, and difficulties, such as trouble performing tasks.
O a. arguments
O b. problems
O c. actions
O d. solutions
19) _ criteria are the variables that drive your decisions.
O a. Evaluation
O b. Regulation
O c. None of these
O d. Optional
20) Attacking the root cause of a problem is always the best approach.
Select one:
True
O False
21) A fishbone diagram is good for brainstorming, but does not show cause-and-effect.
Select one:
O True
O False
22) Until the solution takes effect, your decision is little more than a good intention.
Select one:
O True
O False
23) __ are people who, like problem owners, are also affected by the problem or whose involvement you need to resolve the matter.
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O a Users
O b. Shareholders
O c. Stakeholders
O d. Clients
24) Mapping your ideas visually helps you(-)
Which of the following cannot complete the above sentence correctly?
O a. see relationships
b. understand and remember your ideas
O c. avoid limitations of a list
d. eliminate weak options
25) When criteria have differing importance levels, take the differences into account by assigning (-)to each option.
O a. a delegate
O b.a unique ID
O c. costs
o d. weights
26) Ethics involves making moral decisions and choosing between right and wrong.
Select one:
O True
O False
27) Test your solution to make sure it is successful. Determine a/an (__)scenario and try to simulate it. However, avoid introducing hazards or additional problems.
O a. time-based
O b. quality-based
O c. worst-case
O d. ideal
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