Question: Emotional intelligence ( EI ) is an interpersonal capability that includes the ability to perceive and express emotions, to understand and use them, and to

Emotional intelligence (EI) is an interpersonal capability that includes the ability to perceive and express emotions, to understand and use them, and to manage emotions in oneself and other people. Successful managers at FedEx use EI to become effective ____________.
Influencers and role models
Bosses and task managers
Employees and workers
CEOs and presidents

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