Emphasizing the Positive/Message Composition: Selecting Words Emphasizing the Positive: Revise these sentences to be positive rather than negative (avoid using negative words). 1. To avoid damage to your credit rating, please remit payment within 10 days. 2. We don't make refunds on returned merchandise that is soiled. 3. Because we are temporarily out of Baby Cry dolls, we won't be able to ship your order for 10 days. 4. You failed to specify the color of the blouse you ordered. Message Composition: Selecting Words In the following sentences, replace long, complicated words with short simple ones. 5. Management (inaugurated) the recycling policy six months ago. 6. You can convey the same meaning without (utilizing) the same words. 7. You'll never be promoted unless you (endeavor) to be more patient. 8. John will send you a copy once he's inserted all the (alterations) you've requested. 9. I have to wait until payday to (ascertain) whether I got the raise. 10. Grand Tree (fabricates) office furniture that is both durable and attractive