Employees at each Ritz-Carlton hotel are charged with instant pacification, that is, to immediately remedy any defect
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"Employees at each Ritz-Carlton hotel are charged with "instant pacification," that is, to immediately remedy any defect they discover, irrespective of the task they are engaged in when discovering the defect." With the problems being solved immediately, why do you believe it is important to document them?
Providing any one logical reasoning with some elaboration that justifies documenting errors and resolutions.
Related Book For
Cornerstones of Cost Management
ISBN: 978-1111824402
2nd edition
Authors: Don R. Hansen, Maryanne M. Mowen
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