Employees should be empowered to make decisions around complaint resolution. Explain how this might impact the customer

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Employees should be empowered to make decisions around complaint resolution. Explain how this might impact the customer service experience.

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Selling Today Partnering To Create Value

ISBN: 9780133156850

7th Canadian Edition

Authors: Gerald L. Manning

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Posted Date: Mar 05, 2024 03:10 AM

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Employees should be empowered to make decisions around complaint resolution. Explain how this might impact the customer

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Empowering employees to make decisions around complaint resolution can have a significant impact on the customer service experience in several ways 1 Faster Resolution Empowered employees can address ... View the full answer

Selling Today Partnering To Create Value

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