Escalating Service Issues-What do you do if the caller says she wants to speak to your supervisor before you can finish your greeting? Select one:

a. Say, " I'll take a message because my supervisor is very busy."

b. Say, "Whats the matter?"

c. Place the call on hold and call your supervisor.

d. Escalate but make sure to follow the company's procedure.

e. Say, "I'll certainly get a supervisor for you. So they can provide the solutions quickly please tell me about your issue."