Question: Explain how managers can influence the customer experience in order to drive sales and profitability. Identify and describe two business elements you see your competitor

  • Explain how managers can influence the customer experience in order to drive sales and profitability.
  • Identify and describe two business elements you see your competitor using to build customer satisfaction and loyalty.
  • Decide whether either of these business elements are applicable in Walmart. Explain why or why not.

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