Explain how the implementation of the plan will be monitored and evaluated. Pay particular attention to how you will evaluate the effectiveness of the strategies and the performance of the knowledge management 'team' that you have proposed.

THIS IS THE PART B

Objective 1: Enhance Product Innovation

Strategy: Foster a Culture of Continuous Learning and Collaboration

• Knowledge Management Roles:
  • Knowledge Manager: This individual oversees the development of a culture of continuous learning and collaboration. They may organize training programs, facilitate knowledge-sharing sessions, and create platforms for employees to share ideas and research findings.
  • Innovation Teams: Cross-functional teams, including engineers, designers, and marketers, play a crucial role in sharing insights and driving innovation. They should have designated team leaders who facilitate knowledge sharing within the team.

Objective 2: Improve Customer Service

Strategy: Develop a Comprehensive Knowledge Base and Implement Machine Learning

• Knowledge Management Roles:
  • Knowledge Base Curator: This role is responsible for creating and maintaining a comprehensive knowledge base. They organize information, ensure its accuracy, and make it accessible to customer service representatives.
  • Machine Learning Specialist: Employ individuals who are experts in implementing machine learning algorithms for real-time issue resolution. They can continuously refine these algorithms based on past cases

bjective 3: Strengthen Employee Development

Strategy: Create a Personalized Learning Platform and Implement Mentorship Programs

• Knowledge Management Roles:
  • Learning Platform Administrator: This role oversees the creation and management of a personalized learning platform. They ensure that employees have access to relevant learning resources.
  • Mentorship Program Coordinator: These individuals manage mentorship programs, matching experienced employees with newcomers and ensuring knowledge transfer.

Objective 6: Promote Cross-Functional Collaboration

Strategy: Implement Collaborative Platforms and Foster a Culture of Knowledge Sharing

• Knowledge Management Roles:
  • Collaboration Platform Administrator: This role manages the collaborative tools and platforms used for cross-functional cooperation.
  • Knowledge Sharing Evangelist: This individual's role is to promote a culture of knowledge sharing and interdisciplinary collaboration.