Question: Explain total quality management ( TQM ) and how it can be used as an organization - wide intervention to improve quality of organizational processes

Explain total quality management

(

TQM

)

and how it can be used as an organization

-

wide intervention to improve quality of organizational processes and productivity through customer satisfaction, teamwork, empowerment of individuals, innovation and change, etc.

Also, explain some problems that organizations might face in implementing total quality management.

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