Question: f . Performance, conformance, durability and serviceability are all dimensions of quality for Service Assurance Goods Consistency g . Which of the following is not

.

Performance, conformance, durability and serviceability are all dimensions of quality for

Service

Assurance

Goods

Consistency

.

Which of the following is not one of the dimensions of service quality?

Responsiveness

Convenience

Assurance

Durability

6 .

Please answer the following True or False question.

Managers should use control charts as part of statistical process control specifically for those aspects of a process that have a tendency to go out of control.

(

True

/

False

)

f. Performance, conformance, durability and serviceability are all dimensions of quality

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