Question: Finalizing the report and the presentation If you are the consultant for this project, list the 3 most impactful engagement topics. (What would you recommend

Finalizing the report and the presentation

  • If you are the consultant for this project, list the 3 most impactful engagement topics. (What would you recommend Samsung to work with you on next - do you suggest changes in the customer complaints management process? (Students can address them from day one and it should be a part of a report)
  • Benchmark Crisis management (customer - search library (BOB: best of best and WOW: worst of worst) examples and explain 10 lessons learned for Samsung. Example: https://hbr.org/2010/09/why-tylenol-got-a-pass-and-bp

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