Question: Firms such as General Electric, Johnson & Johnson, Coca - Cola, and British Airways focus their attention on to 8 maximize customer satisfaction and retention

Firms such as General Electric, Johnson & Johnson, Coca-Cola, and British Airways focus their attention on to
8
maximize customer satisfaction and retention in part by offering training to handle complaints, answer questions, and solve consumer problems.
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prepurchase behavior
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Firms such as General Electric, Johnson & Johnson, Coca-Cola, and British

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