For Libell & Son decisions constantly must be made. In the wholesale business, each customer you deal with and each market you are in will differ. What you establish as the protocol to correct a problem will not always be applicable across the board. This leads to decisions having to be made on the spot. You do not always have time to check back with the owner or the boss to get an answer. It can be important to empower your employees to make decisions. In some cases that decision being made right then and there can save a sale.

Identify two ways that management can help the employee to have the confidence to make decisions.

Note: Please input reference as well.