form below from problem definition what the defect is$/$is not, but could be

where it does$/$does not occur, but could

when it does$/$does not occur, but could

extent of how big it is$/$is not, but could be In the first half of $2024,$ the Assuit plant's PET #$4$ production line experienced a significant issue with bottle quality. Specifically, we observed a defect rate of $4\%$ in the neck ring of the bottles, leading to increased complaints from the depot regarding soft bottles about $4$ complains $.$ This situation adversely impacted our CPM targets and resulted in a $1\%$ decrease in Service Level Efficiency $($SLE$).$

The root causes of this problem have been identified as misalignment in the base cooling star wheels and poor condition of the height adjustment mechanism for these wheels. Both factors contributed to the defects in the bottles.

Goals

To address this issue, our objectives for the second half of $2024$ are as follows:

vReduce the defect rate of bottles to $1\%.$

vImprove SLE by $1\mathrm{.}5\%.$

By achieving these goals, we aim to enhance product quality, customer satisfaction, and overall operational efficiency.