Question: Fred likes shopping at Ace Hardware because when he has a question or needs directions, there always seems to be a sales associate nearby who

Fred likes shopping at Ace Hardware because when he has a question or needs directions, there always seems to be a sales associate nearby who is happy to help him. He doesn't have to go searching for one. This demonstrates which customer service characteristic?

reliability

assurance

tangibility

empathy

responsiveness

Fred likes shopping at Ace Hardware because when he has a

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