From Caesars Lean case please answer the following questions:

1- What are the most important elements of process improvement approach perused at Tunica? What benefits were derived from this approach?

2- what would be the advantages and disadvantages of adopting an expert-driven approach to process improvement at the metropolis facility, in contrast to employee-centered approach used at Tunica? Which approach would you recommend for metropolis and why?

3- Assume service score for the area you manage, Harrah's metropolis hotel housekeeping, have declined over the past year. As a part of the lean rollout at Metropolis, you and some of front line employees will participate in a Kaizen event focused on improvement guestroom housekeeping operations. What Key performance indicators would you propose to track to determine whether the change implemented through the Kaizen efforts actually improve performance?

4- Assume Hirsch has decided to follow a high involvement approach similar to the one he led at Tunica. What challenges and risks do you anticipate Hirsch will face in moving forward at Metropolis, and how he should be prepared to respond?