From the customer services director: We are proposing to open a new call centre on Wearside. We
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From the customer services director: ‘We are proposing to open a new call centre on Wearside. We need 50 call centre operators and five supervisors by the end of the year and we want to expand to 200 operators and 18 supervisors by the following year. How do you propose that we should do this?’
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Introduction to Management Science A Modeling and Cases Studies Approach with Spreadsheets
ISBN: 978-0078024061
5th edition
Authors: Frederick S. Hillier, Mark S. Hillier
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