Given Data

Time unit $($pick$)$ minute

p $10\mathrm{.}00$ minutes

m $2\mathrm{.}00$ #operators

R $0\mathrm{.}17$ arrivals per minute

CVa $1\mathrm{.}00$ CV in arrivals

CVp $1\mathrm{.}00$ CV in processing

Solution

u $83\%$

Tq $23\mathrm{.}03$ minutes

Iq $3\mathrm{.}84$ #customers in queue

T $33\mathrm{.}03$ minutes

I $5\mathrm{.}51$ #customers in system