Heizer and Render advises that when analyzing and designing processes to transform resources into goods, the following questions should be asked: - Is the process designed to achieve competitive advantage in terms of differentiation, response or low cost? - Does the process eliminate steps that do not add value? - Does the process maximize customer value as perceived by the customer? - Will the process win orders? A Time-Function Map is similar to a flow process chart, but with time added to the horizontal axis. With time-function mapping, notes indicate the activities and arrows indicate the flow direction, with time on the horizontal axis. 1.1 Choose a process within your organization and construct a Baseline Time-Function Map. (20 marks) 1.2 Analyse the process and demonstrate how you would go about improving the process