Hello everyone!

Let's chat about a concept that is covered in MGT Chapter $16\mathrm{.}4-$ Total Quality Management $($TQM$),$ a philosophy that emphasizes continuous improvement and customer satisfaction.

Here is an example: Picture a manufacturing team implementing TQM to enhance product quality. By involving every team member in the process$$ensuring they understand and contribute to quality standards$$the team aims to not just meet but exceed customer expectations. Regular feedback loops and data$-$driven decision$-$making become integral, leading to a culture of continual refinement in production methods. The result? Consistently high$-$quality products and streamlined operations.

What are your thoughts on applying TQM in your own professional context? Can you envision a specific project or situation where TQM principles could make a significant impact? Would there be resistance in the organization to using a TQM approach? How would you deal with that?