Question: Hello, I need your help regarding the question: This question is related to Quality Function Deployment (QFD). (a) List FOUR primary/secondary customer requirements (Whats) for

Hello, I need your help regarding the question:

This question is related to Quality Function Deployment (QFD).

  1. (a) List FOUR primary/secondary customer requirements (Whats) for one of the following production items.

    1. (i) Coffee maker

    2. (ii) Toaster oven

    3. (iii) Water kettle

  2. (b) List FIVE design features/product elements/engineering characteristics (HOWs) that will affect one or more of the customer requirements stated in (a).

  3. (c) Develop the relationship matrix with completed relationship values and assign appropriate importance ratings.

  4. (d) Determine the trade-off interrelationship.

  5. (e) Compare your selected product/service industry with a competitor and assign relevant competitiveness ratings.

  6. (f) Complete the house of quality and discuss the results with recommendations for quality improvement.

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