Question: Question 3 (Total 30 marks) This question is related to Quality Function Deployment (QFD). (a) List FOUR primary/secondary customer requirements (What's) for one of the

Question 3 (Total 30 marks) This question is

Question 3 (Total 30 marks) This question is related to Quality Function Deployment (QFD). (a) List FOUR primary/secondary customer requirements (What's) for one of the following production items. (1) Coffee maker (ii) Toaster oven (iii) Water kettle (b) List FIVE design features/product elements/engineering characteristics (HOWS) that will affect one or more of the customer requirements stated in (a). (e) Develop the relationship matrix with completed relationship values and assign appropriate importance ratings. (d) Determine the trade-off interrelationship. (e) Compare your selected product/service industry with a competitor and assign relevant competitiveness ratings. (1) Complete the house of quality and discuss the results with recommendations for quality improvement Rubrics and Marking: Part (a): Totally 4 marks. Marks will be given based on the relevant content of the answer. Part (b): Totally 5 marks. Marks will be given based on the relevant content of the answer. Part (c): Totally 6 marks. 4 marks for the completed relationship matrix and 2 marks for the importance ratings Part (d): Totally 2 marks. Part(e): Totally 3 marks. Part (1): Totally 10 marks. 2 marks for the completed house of quality and 8 marks for relevant discussions and recommendations

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