Question: This question is related to Quality Function Deployment (QFD). (a)List FOUR primary/secondary customer requirements (What's) for one of the following production items or service industries.

This question is related to Quality Function Deployment (QFD).

(a)List FOUR primary/secondary customer requirements (What's) for one of the following production items or service industries.

(i)Coffee maker

(ii)Computer mouse

(iii)Department store

(iv)Restaurant

(b)List FIVE design features/product elements/engineering characteristics (HOWs) that will affect one or more of the customer requirements stated in (a).

(c)Develop the relationship matrix with completed relationship values and assign appropriate importance ratings.

(d)Determine the trade-off interrelationship.

(e)Compare your selected product/service industry with a competitor and assign relevant competitiveness ratings.

(f)Complete the house of quality and discuss the results with recommendations for quality improvement

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