Here is the detailed plan for creating a Customer Support System on the Joget platform in English:$1.$ App CreationApp Name: Enter Customer Support System or any preferred name for the app.App ID: Enter a unique identifier, such as customer$\_$support.Click on Generate App$\mathrm{.}2.$ Forms CreationA. Complaint Registration Form$1.$In the App Designer, choose New Form$\mathrm{.}2.$Form ID: Enter a unique identifier, such as complaint$\_$form$\mathrm{.}3.$Form Name: Enter the form name, such as Complaint Registration$\mathrm{.}4.$Table Name: Enter the table name where data will be stored, such as app$\_$fd$\_$complaint.Required fields:Customer Name:Field Type: Text FieldField ID: customer$\_$nameEmail:Field Type: EmailField ID: emailValidator: Email Validator $($to ensure a valid email format$)$Phone Number:Field Type: Text FieldField ID: phone$\_$numberValidator: Numeric Validator $($to ensure only numbers are entered$)$Order Number: $($Optional$)$Field Type: Text FieldField ID: order$\_$numberComplaint Type:Field Type: Select Box $($Dropdown$)$Field ID: complaint$\_$typeValues:Technical IssueInquiryFinancial IssueComplaint Description:Field Type: Textarea $($Long Text$)$Field ID: complaint$\_$descriptionPriority:Field Type: Select Box $($Dropdown$)$Field ID: priorityValues:LowMediumHighB. Update Complaint Status Form$1.$In the App Designer, choose New Form$\mathrm{.}2.$Form ID: Enter a unique identifier, such as update$\_$complaint$\_$status$\_$form$\mathrm{.}3.$Form Name: Enter the form name, such as Update Complaint Status$\mathrm{.}4.$Table Name: Use the same table as the previous form: app$\_$fd$\_$complaint.Required fields:Order Number:Field Type: Text FieldField ID: order$\_$numberComplaint Status:Field Type: Select Box $($Dropdown$)$Field ID: complaint$\_$statusValues:PendingIn ProgressResolvedComments:Field Type: Textarea $($Long Text$)$Field ID: comments$3.$ Workflow CreationA. Complaint Workflow$1.$In the App Designer, choose New Process to create the workflow$\mathrm{.}2.$Process Name: Enter Complaint Process$\mathrm{.}3.$Process ID: Enter a unique identifier, such as complaint$\_$process.Steps:$1.$Step $1$: Complaint RegistrationThe customer fills out the complaint registration form.The complaint is automatically assigned to the support team based on the complaint type$\mathrm{.}2.$Step $2$: Assign Complaint to Support TeamThe complaint is assigned to the appropriate support team $($e$.$g$.,$ Technical or Financial$)\mathrm{.}3.$Step $3$: Update Complaint StatusThe support team updates the complaint status using the Update Complaint Status form$\mathrm{.}4.$Step $4$: Close ComplaintOnce the issue is resolved, the status is changed to Resolved, and a notification is sent to the customer$\mathrm{.}4.$ Email Notifications Setup$1.$Go to App Designer and choose Email Tool$\mathrm{.}2.$Add email notifications to send emails when the complaint status changes.Email Notification Setup:Upon Complaint Registration:Email Subject: Your Complaint Has Been Registered.Email Body: Thank you for contacting us$.$ Your complaint has been received and will be processed shortly.Upon Complaint Status Update:Email Subject: Your Complaint Status Has Been Updated.Email Body: Your complaint status is now: $[$Complaint Status$].$Upon Complaint Resolution:Email Subject: Your Complaint Has Been Resolved.Email Body: Thank you for your patience. Your complaint has been resolved. If you have any further questions, please feel free to contact us$\mathrm{.}5.$ Reports Setup$1.$In the App Designer, choose New Datalist to create reports$\mathrm{.}2.$Datalist ID: Enter an identifier, such as open$\_$complaints$\_$report$\mathrm{.}3.$Datalist Name: Enter the name, such as Open Complaints Report$\mathrm{.}4.$Select the fields you want to display in the report, such as:Customer NameOrder NumberComplaint TypeComplaint StatusDate Created$6.$ Permissions ManagementPermissions Setup:$1.$Go to App Designer and choose Participants to manage roles$\mathrm{.}2.$Add the following roles:Customers: Can register complaints and check the status of their complaints.Support Team: Can view complaints assigned to them and update their status.Manager: Can view all complaints and assign them to the support team$\mathrm{.}7.$ Publish the App$1.$After testing the app and ensuring that all components are working correctly, go to the App Center$\mathrm{.}2.$Choose the app and click on Publish to make it available to users$\mathrm{.}3.$Ensure permissions are set correctly to guarantee that each user has the appropriate access.Project Summary:App: Customer Support System.Forms:Complaint Registration Form.Update Complaint Status Form.Workflow: Complaints are registered, assigned to the support team based on the complaint type, and updated until resolved.Notifications: Email notifications are sent to customers when complaints are registered, status is updated, and when resolved.Reports: Reports to analyze open and resolved complaints.This project covers all the essential aspects required to build a customer support system in Joget. You can customize the fields and workflows based on your companys needs or specific project requirements.