How do we precisely define "meeting" in the statement "quality is consistently meeting customer expectations"? Select one: a. producing 100% of output to specification O b. because all processes have variation, and we can't every produce exactly 100% to specifications, we have to define a range of acceptable specification O c. if our customers seem to be happy, then we are meeting their expectations O d. the percentage of time we can deliver output within a specification range How do we precisely define "expectations" in the statement "quality is consistently meeting customer expectations"? Select one: a. By having our management determine what it is that customers want O b. By measuring a specific property of the output O c. By finding out what our competitors are delivering O d. By specifying, with our customers, the specific value they desire for a measured property of the output