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Question 16 Not yet answered Marked out of 1.00 P Flag question The heart of the selling process is a. Account maintenance O b. Handling objections O c. The sales meeting O d. Closing the sale Question 17 Not yet answered Marked out of 1.00 P Flag question Who among the following buyers use the sales person products in the day to day operations. O a. Resellers O b. Institutions O c. Governments O O d. Retailers Question 18 Not yet answered Marked out of 1.00 P Flag question Which one of the following sales presentation technique provides additional evidence of benefit to the buyer? O a. Examples O b. Demonstration O c. Visual aids O d. Guarantee