IBM 2001-001 Problem 2: Top-Down Flow Chart and PDCA Model

1. ProcessName

Airport Departure Process

5. Inputs Traveler Ticket Bags Car

7. Sub-Steps Take off ramp to airport Park car

Walk to terminal Queue up for check in

Walk in line

Confirm seat, gate and time

Check bags

Locate and walk to security

Queue for security Pass through security

Walk to gate, wait for boarding Conduct personal business

Queue for boarding

Walk to plane, take a seat

Cleared to taxi, taxi to runway,

Queue up, cleared for take-off, Take-off

6. Identify Intermediate Steps

6.

Enter Terminal Check in

6.

Move to gate

6.

Board plane

4. Last Step

Prepare for take off

2. Outputs Traveler on

board

Bags on board

Take off on schedule

3. Customer Business / Traveler

IBM 2001-001 Problem 2: Top-Down Flow Chart and PDCA Model

Name

Student Number

Instructions: Consider the flowchart (quick map) above and analyse possible reasons for the stated problem. Use this form to submit your assignment.

Scenario: In your role as an airport manager at the Billy Bishop Airport in Toronto, you learn that several flight departures have been delayed. You investigate and find out three key reasons for the delay.

Clearly identify three possible reasons for the delay and implement and describe PDCA Model, outlining corrective measures accordingly. Include APA references.

IBM 2001-001 Problem 2: Top-Down Flow Chart and PDCA Model 2 of 2 Process Name Airport Departure Process 6. Identify Intermediate Steps 6. 6. 6. 4. Last Step 2. Outputs 5. Inputs Traveler Move to gate Board plane Enter Terminal Check in Prepare for take off Traveler on board Ticket Bags Bags on board Car Take off on schedule 3. Customer Business / Traveler 7. Sub-Steps Take off ramp to airport Walk in line Queue for security Queue for boarding Park car Confim seat, gate and time Pass through security Walk to plane, take a seat Walk to terminal Check bags Walk to gate, wait for boarding Cleared to taxi, taxi to runway. Queue up, cleared for take-off, Take-off Locate and walk to security Conduct personal business Queue up for check in IBM 2001-001 Problem 2: Top-Down Flow Chart and PDCA Model Name Student Number Instructions: Consider the flowchart (quick map) above and analyse possible reasons for the stated problem. Use this form to submit your assignment. Scenario: In your role as an airport manager at the Billy Bishop Airport in Toronto, you learn that several flight departures have been delayed. You investigate and find out three key reasons for the delay. Clearly identify three possible reasons for the delay and implement and describe PDCA Model outlining corrective measures accordingly. Include APA references. IBM 2001-001 Problem 2: Top-Down Flow Chart and PDCA Model 2 of 2 Process Name Airport Departure Process 6. Identify Intermediate Steps 6. 6. 6. 4. Last Step 2. Outputs 5. Inputs Traveler Move to gate Board plane Enter Terminal Check in Prepare for take off Traveler on board Ticket Bags Bags on board Car Take off on schedule 3. Customer Business / Traveler 7. Sub-Steps Take off ramp to airport Walk in line Queue for security Queue for boarding Park car Confim seat, gate and time Pass through security Walk to plane, take a seat Walk to terminal Check bags Walk to gate, wait for boarding Cleared to taxi, taxi to runway. Queue up, cleared for take-off, Take-off Locate and walk to security Conduct personal business Queue up for check in IBM 2001-001 Problem 2: Top-Down Flow Chart and PDCA Model Name Student Number Instructions: Consider the flowchart (quick map) above and analyse possible reasons for the stated problem. Use this form to submit your assignment. Scenario: In your role as an airport manager at the Billy Bishop Airport in Toronto, you learn that several flight departures have been delayed. You investigate and find out three key reasons for the delay. Clearly identify three possible reasons for the delay and implement and describe PDCA Model outlining corrective measures accordingly. Include APA references