Identify the best technique or outcome that describes the situation presented.

A. Dysfunctional Outcomes

B. Active Listening

C. Problem Solving

D. Negotiation

E. Assertive Communication

• Avery began a new job working at a large retail store. In team meetings, he notices that the supervisor spends several minutes at the start of the meeting asking questions and encouraging feedback. During this time, the supervisor does not immediately respond and demonstrates his attention to the speaker by nodding his head and making eye contact. Identify the communication technique utilized by Avery's supervisor.
• Two team members from different departments are required to work together to complete an organizational project. Each team member shares a different viewpoint and process for completing the project, resulting in multiple project delays. To complete the project, each team member agrees that the issues must first be identified, and the causes of these issues should be fully understood by both parties. Once the problem was identified and a solution was implemented, the project was completed successfully. Identify the communication technique utilized in this scenario.
• Jared has worked for the same company for over 10 years. Management at the company has recently changed due to the restructuring of company operations. In the past, communication between supervisors and team members was transparent and frequent. Communication between team members is now limited and discouraged. Team members are frustrated and are beginning to experience burnout and look for other opportunities outside of the company. Identify the type of outcome of the conflict that is occurring in this organization.
• To address conflict and frustrations within the team, Jared plans to speak directly with his supervisor and request that more communication takes place between leadership and team members.
• A telecommunications company has received numerous consumer complaints regarding the customer service provided by its representatives. Leadership within the organization devised a company-wide plan to address this issue, starting with face-to-face meetings with each customer service team. During these meetings, leadership collaborated with team members to develop several solutions to address issues representatives face when providing customer service. This process and collaboration led to company-wide innovation and improved customer service.

Answer rating: 100% (QA)

1 Active Listening Averys supervisor demonstrates active listening by encouraging feedback nodding m... View the full answer