Imagine that you're the manager at Pet Mart, and you've received a complaint regarding the customer...

 

Transcribed Image Text:

Imagine that you're the manager at Pet Mart, and you've received a complaint regarding the customer service of an employee. You decide to write a memo to all employees to recap the store's procedures for managing common conflicts. Write a memo to the employees at Pet Mart to explain the following: -how to greet an incoming customer when staff are occupied with other customers -how to recommend products without maligning other brands carried by the store -how to follow company procedure for managing unhappy and confrontational customers Use your imagination for the content of the memo and utilize writing skills from Assignment Two: Be organized, concise, formal, and precise. Imagine that you're the manager at Pet Mart, and you've received a complaint regarding the customer service of an employee. You decide to write a memo to all employees to recap the store's procedures for managing common conflicts. Write a memo to the employees at Pet Mart to explain the following: -how to greet an incoming customer when staff are occupied with other customers -how to recommend products without maligning other brands carried by the store -how to follow company procedure for managing unhappy and confrontational customers Use your imagination for the content of the memo and utilize writing skills from Assignment Two: Be organized, concise, formal, and precise.

Answer rating: 100% (QA)

Pet Mart Logo Memo To All Pet Mart Employees From Your Name Store Manager Date Date Subject Reminder of Customer Service Procedures Dear Team It has c... View the full answer