In short, please.

Part Two: Analytical Cases Instructions: You are required to answer the questions that relate to the following cases. All answers should be written in the 'Answer Table' on page 2. (1 Mark for the answer, explanation is NOT required) 11. Dana Pastries' top executives meet quarterly to review and evaluate the company's performance. They focus on efficiency, quality, customer responsiveness, and innovation measures compared to previously established goals. Specify the controlling step reflected in the case (Write the title of the complete step, not just the step number)? 12. ABC Auditing is the auditing firm for Dana Pastries. The auditing firm has a hierarchical structure with five departments: Individual Customers, Businesses, Governmental Organizations, Africa, and Asia. Specify ABC's type of organizational structure and departmentalization base