Question: In the service - system design matrix, a mail / email contact service encounter is expected to have which of the following? Multiple Choice High

In the service-system design matrix, a mail/email contact service encounter is expected to have which of the following?
Multiple Choice
High degree of customer/server contact
High sales opportunity
Low sales opportunity
High production efficiency
High process efficiency
In the service-system design matrix, a mail/email contact service encounter is

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