In the Unit III assigned unit resources, Bain recommends that managers play an active role in resolving team conflicts. Order the steps that a manager should follow to appropriately resolve the conflict in the scenario below. A team of employees that was once high performing has started to consistently fail to achieve mandatory performance metrics. Supervisors report that this group of employees often offers negative feedback in team meetings and does not respond well to coaching opportunities. As this group of employees was once high performing, the department manager has directed the supervisor to find a suitable solution to retain and improve the performance of these employees.

The department leader asks the supervisor to review the team's workload and any additional responsibilities to determine if any recent changes may have affected the team's capabilities to achieve the outlined metrics (check the competency match).

Upon review of the data and feedback, the supervisor develops a plan to help the team improve. After considering the employee feedback, the supervisor identified some changes that were implemented that negatively affected this group's morale and capacity to achieve outlined goals. Through planning and continuous communication, the supervisor looks to see almost immediate improvement from the team (plan the work; work the plan).

The supervisor sends out a survey to all employees looking for feedback on ways to improve working conditions and resources available (improving the work environment).

The supervisor compiles an analysis of the team's recent performance and coaching opportunities provided to the team (assess the here and now).

The department leader conducts a face-to-face meeting with the supervisor to evaluate the coaching style and communication styles utilized to communicate with this group of employees (conduct a managerial assessment).