Question: Industry Results Indicator Minimum Maximum Average Total Performance 0.097 24.988 6.124 Financial Performance 2.227 54.857 18.537 Market Performance 0.078 0.292 0.159 Marketing Effectiveness 0.608 0.715

Industry Results
Indicator Minimum Maximum Average
Total Performance 0.097 24.988 6.124
Financial Performance 2.227 54.857 18.537
Market Performance 0.078 0.292 0.159
Marketing Effectiveness 0.608 0.715 0.674
Investment in Future 2.450 6.941 4.152
Wealth 0.687 1.150 0.864
Human Resource Management 0.640 0.728 0.701
Asset Management 0.294 1.101 0.592
Manufacturing Productivity 1.000 1.000 1.000
Financial Risk 1.000 1.000 1.000

1. What is the most useful item on the Balanced Scorecard? Why?

2. Will the Balanced Scorecard results influence this quarter's decisions? Why?

3. Do you believe the Balanced Scorecard is an effective method to summarize the overall performance of a company? Why or why not?

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