Internet provision is a very competitive business in South Africa where customer satisfaction is the key to success, predominantly due to the free word-of-mouth publicity that it generates. Analyse the current online complaints and complements to form an informed opinion and advise how XYZ can deliver service quality through its employees.

Answer rating: 100% (QA)

Start by examining online complaints about XYZs internet provision in South Africa Identify common i... View the full answer