Question: It is important for managers to identify one or more metrics for each of the 4 perspectives of Balanced Scorecard. For this question. consider a
It is important for managers to identify one or more metrics for each of the 4 perspectives of Balanced Scorecard. For this question. consider a service company such as KPMG, a large accounting firm. KPMG offers significant expertise in delivering accounting services to clients and performs audits of company financial statements based on laws and regulations such as the Australian Auditing Standards. Required: a) Identify 3 metrics which KPMG could use to measure its success relating to the financial perspective of balanced scorecard (3 marks) b) Identify 3 metrics which KPMG could use to measure its success relating to the customer perspective of balanced scorecard (3 marks) c) Identify 3 metrics which KPMG could use to measure its success relating to the internal business processes perspective of balanced scorecard (3 marks) d) Identify 3 metrics which KPMG could use to measure its success relating to the learning and growth perspective of balanced scorecard (3 marks) e) Explain why Balanced Scorecard is an important tool for managers to implement and achieve strategic objectives. Also, what are some weaknesses of balanced scorecard? (8 marks)
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