Question: Item 1 : What is Quality Function Deployment ( QFD ) ? State and explain the factors involved in building House of Quality? Provide one

Item 1: What is Quality Function Deployment (QFD)? State and explain the factors involved in building "House of Quality?" Provide one example.
Item 2: State and explain four (4) classes of encounter classes. State and explain them with an example of each.
Item 4: In the goods and services design, both levels and impacts are to be considered. What are they? Explain.

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