its about human behaviour subject case study .

Case Study: Ammar Medical Complex (AMC), located in a populated city area, is a large-size hospital with facilities of general, semi-private and private wards, besides a busy outpatient department. AMC is a fully equipped hospital with several operating theatres, a modern laboratory and other ancillary equipments. AMC has on its payroll renowned specialists/consultants, besides supporting staff consisting of junior doctors, qualified nurses, trainee nurses, lab technicians, receptionists and other staff. The Hospital enjoys a good reputation because of the competence, caring attitude and dedication of its human resources who function as a coordinated and motivated team. Both the specialists and the supporting staff are well aware of the fact that their close team effort and co-operation are critical for rendering efficient health-care services to the patients. However, in the past 12 months, AMC has experienced an unusual phenomenon as some of the most competent specialists/consultants have submitted their resignations because they have received lucrative offers from the middle-eastern countries. In order to retain and recruit more qualified specialists, AMC management has decided to increase, across the board, basic salaries of the specialists/consultants by 30 per cent. The support staff, which can be recruited with comparative ease, would receive an increase of 5 per cent in line with the current rate of inflation. Q.1 Identify and explain the anticipated impact of Discrimination in the pay raises on the motivation and performance of the support staff. (05) Q.2 How this policy may affect the working of the Hospital and the quality of professional care of the patients. (10) Q.3 Study reveals that Happy Employees with higher job engagement are willing to work hard, make customers happy and stay with the company. Justify your answer by using the knowledge of Emotional Intelligence Management.