Question: Joaquin will use the three - step writing plan for his claim message. In the body of the message, Joaquin will _ _ _ _

Joaquin will use the three-step writing plan for his claim message. In the body of the message, Joaquin will _______.
Question 13 options:
assume the company understands his request without explanation
use emotional language to show how upset he is about the situation
assume the company purposely tries to cheat its customers
identify enclosed copies of all pertinent documents

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