Question: Jorge Ortega has been using a 1 0 percent capacity cushion, servicing 6 0 customers an hour. There is a good deal of customer contact,
Jorge Ortega has been using a percent capacity cushion, servicing customers an hour. There is a good deal of customer contact, and customer service has been poor due to random fluctuations in demand. If he increases his capacity cushion to what will be the new capacity requirement?
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