just question 5

1. At present, one person is assigned to each task in this process. What is the cycle time of this process as it is presently staffed? The following diagram illustrates the tasks that an insurance company uses to process medical claims the sequence of the tasks cannot be altered, and the individual tasks cannot be divided into shorter tasks (example task 1 cannot be divided into two, 5-minute tasks). The output is called an Explanation of Benefits (EOB): one EOB is generated for each incoming claim TASK 3 TASK 4 + TASK 5 TASK 2 TASK 1 INCOMING CLAIMS OUTGOING EOBs Task No ACTIVITY Task time Minutes/claim 1 40 2 30 3 10 Receiving claims Verify procedural codes Coordination of benefits Determine benefit allowance Final Decision & Outgoing explanation of benefits (EOB) 4 10 5 30 Formulas urilization time_activated total_task_time time available #workstations cycle time efficiency actual_output std output std time actual time 1 throughpur_rate- de time workstations total task Time required cycle rime (remember to round-up with this formula) throughput time is the total time that takes for one u go though a process from the time that starts at for enters the torst workstation that same unit cats the workstation Cycle time is the time between the compation of successives of output) 5. Assuming that the cycle time determined in question #1 is sufficient to meet current demand, could you improve the utilization of this process? If yes, how would you do it (be specific-using a flow chart sketch may be helpful)