Laura has decided to use Self Mediation with Peter For the first several minutes of the meeting,
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Question:
Laura has decided to use Self Mediation with Peter For the first several minutes of the meeting, Peter angrily accuses Laura of causing the conflict and details his reasons for believing Laura is at fault. Laura remains mostly silent while Peter speaks, only nodding her head and asking brief, clarifying questions. What is Laura doing?
Ensuring that the Context remains conducive to resolution.
Gathering information for a behaviorally specific agreement Deal
Reciprocating conciliatory gestures.
Staying engaged in the Essential Process.
Providing Peter an opportunity to realitytest his perceptions against Laura's
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ISBN: 978-1118156636
11th edition
Authors: David A. Aaker, V. Kumar, Robert Leone, George S. Day
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