Learning Outcome: In this Assignment, student should be able to Demonstrate social responsibility, ethics, leadership, and teamwork in service environment. & Show professionalism while discussing contemporary issues of service quality

Your take is to develop a group research report on the topic given below. This is 4 pages instructions of how to do this assignment.

Instructions:

• Investigate a SERVICE INDUSTRY COMPANY in and around Saudi Arabia.
• Analyze and explain the importance of service quality in service industry? Why it is necessary for service industry? For the company Provide Justification
• What is its key element of Quality Management and its roles in the success of that organization?

Guidelines for the Assignment:

• The Report should be properly formatted.

(Justify the text, Use Font: Times New Roman, Font Size 12, and Line Spacing: 1.5)

• Submission is through Blackboard.
• References should be in APA format.
• There will be no repetition of Assignment.
• Plagiarized work will not be marked and will be graded as 0.

Guidelines of Grading:

• Content (2Marks)
• Writing: Clarity of writing (2Marks)
• Language Accuracy (Spelling & Grammar) (2Marks)
• Critical thinking and creativity(2Marks)
• Use of Figures, Graphs, & Drawings(1Mark)
• Reference List (1Mark)

The Research Report Process

• Research your topic thoroughly.
• Prepare your paper outline.
• Edit and proofread the final copy.
• Follow the format guidelines.

Components of the Report

i. Text

• Introduction
• Main Body (Sections)
• Conclusion

ii. Reference

Guidelines for Beginnings

Table of Contents (in a separate page)

A table of contents provides an outline of your paper with the sequence of your presentation.

A table of contents should list out:

• The heading of every section of the paper
• The subheadings of every subsection within the section (if any)
• Page number for every section and subsection

Guidelines for Text

Introduction (one page or less)

An introduction should be an interesting opening to show the main subject (Company Name)(Industry) and the specific topics of your paper.

An introduction usually contains:

• A statement of the general purpose of your research report
• The importance of your selection of the topic of the study
• A review of the relevant issues for the topic of the research report
• A preview of the organization of the paper (main contents)

Main Body (Sections of the Report between 2 or 3 pages)

Since the topics of research report is so diverse, it is impossible to give specific indications of how to write the main body of a research report.

But, the general rule is that you must:

• Organize your presentation in a logical framework with a clear conceptual linkage among sections.
• Give every point with substantial support from concrete source.

Conclusion (maximum one page or less)

A conclusion should provide a firm ending of what you have discussed in the paper and, preferably, further to reach a judgment.

A good conclusion usually contains:

• A summary of the main findings
• Statements that help understanding the subject of your research report
• The important of the subject of your research report

Support your research with evidence of Case study academic research from EBSCO journal sources, government websites, newspapers text book and internet research