Makkah supermarket LLC is one of the popular food and grocery sales company, operating in west Africa. The company headquarter is located in Abuja, Nigeria. The supermarkets are spread over 38 branches operating in west African countries. The main branch in Abuja has 50,000 square foot with 20 checkout lanes and point of sales. The layout of the supermarket is divided into multiple sections like vegetable and fruits, meat section, groceries, cosmetics, kitchen, and electronics

The policy of the supermarket is to maintain fresh items and products in its store. The Makkah supermarket also offers fresh farm to the market policy during the seasons. For this, the supermarket replenishes the goods approximately 8 times a day. One of the approaches of the supermarket company is to maintain a short lead time to maintain the freshness of the products. The supermarket recruits experience and fresh trainees as employees and there are regular monitoring and training programs. The meat section of the supermarket is hygienically maintained with fresh meat and different cuts. The staff in the meat section cut the meat and pack them in portions that are convenient for the customers. All the meat products are stored in –18-degree temperature to maintain quality. The staff from the butchery section are certified by reputed institutes. The store also sells cooked food to the customers at discounted prices.

The company also splits the bulk quantities of products into smaller units to provide convenience to the customers. Sometimes the company offers bundled discounts to the customers during the festive seasons and month-end offers. The sales team of the company regularly takes suggestions and opinions from the customers to improve their service quality. Makkah supermarket LLC also has good coordination and proper control over suppliers for timely delivery and product quality.

After reading the above case, answer the following questions

a) Identify inputs, control subsystem and conversion subsystem and outputs for the above case of the production system model from the above case. 

b) Do you think there is any relationship between production and operations management and other departments or stakeholders in the above case? Justify your answer with proper explanation 

Answer rating: 100% (QA)

Makkah Super Market LLC a popular food and grocery sales company operating in West Africa with headquarters in Abuja Nigeria A To identify inputs cont... View the full answer